At PartsAdwise.com, we strive to provide high-quality automotive parts and exceptional customer service. If you are not completely satisfied with your purchase, we offer a straightforward return process.

1. Eligibility for Returns

• Returns are subject to agreement between buyer and seller. 

• Items must be unused, undamaged, and in original packaging with all tags/labels intact.

• Proof of purchase (order number/invoice) is required.

Non-Returnable Items:

• Opened or installed electrical/mechanical parts (unless defective).

• Special orders, custom-made, or clearance items.

• Products damaged due to misuse or improper installation.

2. Return Process

1. Request a Return: Contact the seller to initiate a return. Provide your order number and reason for return.

2. Approval & Instructions: Once approved, seller will provide a Return Authorization (RA) number and shipping instructions.

3. Ship the Item: Securely pack the product and include the RA number. Return shipping costs may apply unless the return is due to seller's error (e.g., wrong or defective part).

4. Refund/Exchange: Upon receipt and inspection, we’ll process your refund or exchange within 5–7 business days.

3. Refund Details

• Refunds will be issued to the original payment method at the time of transaction between buyer and seller .

• Shipping fees are non-refundable unless the return is due to our mistake.

• Exchanges are subject to product availability.

4. Damaged/Defective Items

If you receive a damaged or defective part, notify us within 48 hours of delivery. 

5. Return Shipping Costs

• Customer responsibility: Unless the return is due to seller's error.

• Recommended: Use a trackable shipping method (we are not responsible for lost returns).